Business process management, a consolidation of BPR and TQM

It is generally assumed in management innovation that TQM and BPR approaches are the two expressions of an increasing sophistication in management techniques and principles. Both approaches claim to establish a framework for effective management action. However, BPR is intellectually different in a fundamental way from TQM. By expounding on the two concepts and considering their differences in the context of business excellence, the principles of business process management are established. A BPM framework that consolidates management innovation is also developed.