Managing quality in e-operations

The paper discusses the issues of managing quality of operations management in the dot.com businesses as a contributing factor to their long-term sustainability. It is considered that the recent spate of failures of dot.com organisations is due not to a lack of information technology (IT) competencies or marketing flair but to lack of quality management and the management of quality in these dot.com businesses. Indeed, from extensive studies carried out on current dot.com enterprises there has been a marginalisation of quality in the management of key business processes. The paper proposes a set of generic obstacles to avoid what this research terms 'failure.com' or 'failures r us'.