Multiple-value decision supporting application in software production facing global market

Information technology has put enterprises into global competition, and the process of preparing global software products is being abundantly discussed everywhere. Decision-makers find that various kinds of decision problems are emerging in this process; thus, decision support systems (DSS) are playing an important role in this area. This paper introduces a DSS which can be applied by small-to-medium-sized (SM) software companies already holding a marketable product and facing the challenges of the global market. A multiple-value analysis-based model is introduced to assess multi-objective, intangible impacts, uncertainty and ill-posed problems that SM software companies might be able of responding to within a continuously changing and unpredictable environment. A three-layer DSS framework for software production in the face of a global market is first introduced. Then, a general value model tree can help to better organize the value deployment of the system. Further research concerning real decision scenarios is presented and progressed after this.