Dialogues with IoT companions: Enabling human interaction with intelligent service items

The paper focuses on issues related to dialogue modelling that enables interaction between users and service systems, on topics that concern the experience and knowledge of people in the service industry. We discuss dialogue design that is based on the crowd-sourced data structured according to goal-directed ontological requirements, as well as architectural aspects and the human-centered companion view of IoT communication. Our ultimate aim is to create a framework for improving and reconstructing operations for service industries such as nursing, caregiving, and education, and for activities that promote health and create community through hobbies such as dance and music.