The role of perceived risk on intention to use online banking in Vietnam

Online banking is a substantial service in the enlargement strategy of the modern bank sector. Nevertheless, this service has not been widely used, because of users are still scared of the risks of online transactions. Thus, the in-depth and distinct works of risks in risk awareness are an essential and meaningful assignment for the banking sector. This study investigates the role of perceived risk on intention to use online banking. The results of SEM (structural equation modelling) evidence risk factors (privacy risk, security risk, social risk, time risk, and financial-performance risk) in perceived risk, which has a negative effect on intention to use online banking in Vietnam. Research results can help to propose solutions for enhancing the safety and mitigating the risks in online banking.