IBM Branch Offices: What They Were, How They Worked, 1920s–1980s

IBM branch offices were the company's local face around the world in the 20
^th
century. Its sales and customer support came out of these organizations, which are described here, using the example of one branch office as a historical case study. Additionally, personal perspectives on their role of having worked with these during the 1970s and 1980s are provided.