Non-Technical Losses Reduction by Improving the Inspections Accuracy in a Power Utility

The Endesa Company is the main power utility in Spain. One of the main concerns of power distribution companies is energy loss, both technical and non-technical. A non-technical loss (NTL) in power utilities is defined as any consumed energy or service that is not billed by some type of anomaly. The NTL reduction in Endesa is based on the detection and inspection of the customers that have null consumption during a certain period. The problem with this methodology is the low rate of success of these inspections. This paper presents a framework and methodology, developed as two coordinated modules, that improves this type of inspection. The first module is based on a customer filtering based on text mining and a complementary artificial neural network. The second module, developed from a data mining process, contains a Classification & Regression tree and a Self-Organizing Map neural network. With these modules, the success of the inspections is multiplied by 3. The proposed framework was developed as part of a collaboration project with Endesa.