A Learning Architecture for complex organization

Modern organizations are challenged to understand and put in action latest procedures and rules in order to constantly improve their service quality while coping with quickly changing contexts and decreasing resources. Such are defined by means of several kind of models that are in general quite interrelated. In this paper, we propose a Learning Architecture using Zachman Framework that allows us to define relations among these models and permits us to handle with huge amount of informations and resources in an organized way. Furthermore, the architecture enables process-driven learning and improvement through enriched models with contextual knowledge in terms of documentation and resources.