Towards a model-based approach for developing and QA of online business processes

Business Process Management (BPM) is used to move existing paper-based business processes into online in order to improve the quality of provided services and reduce the operational costs. A typical approach of BPM focuses on implementing the online business process and neglect validating the improvement of quality the new process in terms of defined business goals. It is desirable to detect and anticipate any deficiencies in meeting business goals at the early stages of business process development where corrective actions can be more easily made. In this paper, we propose a model-based approach for developing and providing quality assurance of online business processes. The approach measures the performance of online business processes as they are being developed. It also provides a repeatable, systematic, cost-efficient approach to quality assurance using a testing workbench with a suite of testing tools. The approach prototype is evaluated using a hospital case study developed in collaboration with a hospital in Canada to develop an online business process for cancer patients' assessment.