The development of integrated inter and intra domain management services

Service providers are under increasing competitive pressure to reduce costs, increase customer service and introduce new services. Speed of deployment, ease of reuse of existing components and co-operation across organizational boundaries are vital for management systems to succeed in such an environment. This requires a significant change in the way management systems are modeled and developed. This paper presents a design process which is customized to support the analysis and development of inter and intra domain management systems as well as assisting in the development and deployment of reusable components. The design process was trialed and validated by its application in the development of software in a multi-domain management research project.