Reflections on the use of chord diagrams in social network visualization in process mining

Data Visualization is an important area of research including different techniques to enhance the capability of people to understand and use data-driven information. The chord diagram is a technique that aims to support the visualization of relations among different participants in a social network. Although this technique is widely used and adopted in many disciplines, it is not currently implemented in Business Process Management (BPM). In this paper, we show the potential of the visualizing social network in BPM area using the chord diagram. The result shows the potential benefits and strength of this technique to discover social network patterns in BPM area.