Identifying quality characteristic interactions during software development

Quality demands on current and future software systems need to address diverse quality characteristics considered important for the diversity of stakeholders. Dealing with software quality may require achieving a balance between relevant quality characteristics. Current literature shows that software organizations barely handle them. However, the lack of management of these interactions may be a causal factor in failed projects. In this paper, we present a process for monitoring interactions between quality requirements based on an interaction model of quality characteristics. This process is part of the SQIMF framework and supports the identification and characterization of the interactions between quality requirements. An exploratory case study was conducted in order to understand the factors that could influence the interactions that occur.