A Quantitative Evaluation of ERP Systems Quality Model

The ERP system is a complex and comprehensive software that integrates various enterprise's functions and resources. Although this system provides the firms many benefits, they still hesitate to adopt it due to high cost and risks. Thus, this study identifies and analysis critical quality characteristics that should be considered to ensure successful development and implementation for the ERP system. The study identifies the new features of ERP systems that differ from other information systems' features. Then in order to develop ERP system quality model, ISO/IEC 9126 standard has been adapted. Finally, analytic Hierarchy Process (AHP) has been applied to evaluate the quality of the proposed model's characteristics. The derived quality characteristics could be used to compare ERP systems which help the organizations to implement better system quality.