eGovernment framework

The application of information and communication technology is conceived as a chance to amplify the capacity of the citizens to act, strengthen cross-border contacts and relations, and develop an open society with cultural diversity. This seminar systematically reviews and presents the use of web-based services for government, administration, the public, and politics. A process-oriented layer model defines the options of exchange and participation: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. Additional case studies show practical applications for an open information- and knowledge-based society.