Knowledge Management Practices and Implementation of E-Insurance

According to many challenges regarding implementation of e-Insurance in Iran, this study attempt to explore perceived knowledge management practices which can help the implementation of e-Insurance in several insurance companies in Iran. In addition, the rate of application of knowledge management practices in the place of the study is considered. Investigations were completed through two phases. At first in qualitative phase, an interview was conducted by ten agents in the place of the study to find the best practices of knowledge management which may help to e-Insurance implementation. In the second phase, the rate of knowledge management application in the place of the study was evaluated by a set of questionnaire which was formed based on the results of the interview. The results of qualitative and quantitative analyses showed that while knowledge management practices include knowledge organizing, knowledge storage security, knowledge sharing intention and knowledge application were introduced as the important factors for implementing the e-Insurance based on the manager's opinion, the application of such practices in the place of the study is lower than average. Therefore, to fill this gap, managers need to pay more attention to implement the knowledge management practices in order to meet their goals of implementing e-Insurance.