Iran customs e-readiness measurement case study: Bushehr Customs

The purpose of this study is to assess and measure Bushehr Customs electronic readiness. Bushehr customs is one of the biggest customs in the southern Iran whose electronic readiness reflects Iran customs electronic readiness. The study initially was validated based on an e-readiness model experienced by 9 countries. The model was studied through a primary research methodology including questionnaire and interviews. The sample population was selected based on Cochran formula and simple random from managers, employees and clients of Bushehr Customs. The collected data was analyzed through the single-sample T statistical tests, the Friedman test and the radar graphs. The results showed that the communications network readiness, political readiness and standard readiness for Bushehr Customs are in better conditions compared to other components. In contrast, the security readiness, financial readiness, application programs readiness, monitor readiness and adjacent organizations readiness have the lowest ranks, respectively and these indices must improve and enhance and must achieve an appropriate and satisfactory level for the electronic customs.