Voice enabled Android application for vehicular complaint system: Using GPS and GSM-SMS technology

Commuters in India face a lot of vehicular problems which usually go unreported and thus, unattended. This is because making a location aware complaint is an inconvenient affair. This paper presents the architecture of a Voice Enabled Global Positioning System (GPS) based approach for reporting vehicular complaints on an Android platform. The complaint is registered via the Short Message Service (SMS) over the Global System for Mobile Communications (GSM). GPS tracking enhances the accuracy and competence of the complaint system by mapping the location where the complaint was issued. This will aid the authorities to identify the spot and have the problems resolved responsively. Since the proposed system is voice enabled and Android based on the complainant side, it will serve as a facilitative platform for Indian road commuters to send complaints to the relevant authorities, in addition to the existing channels, so that these issues could be addressed in a timely manner.