Contextualized monitoring and root cause discovery in IPTV systems using data visualization

This article describes the architecture and design of an IPTV network monitoring system and some of the use cases it enables. The system is based on distributed agents within IPTV terminal equipment (set-top box), which collect and send the data to a server where it is analyzed and visualized. In the article we explore how large amounts of collected data can be utilized for monitoring the quality of service and user experience in real time, as well as for discovering trends and anomalies over longer periods of time. Furthermore, the data can be enriched using external data sources, providing a deeper understanding of the system by discovering correlations with events outside of the monitored domain. Four supported use cases are described, among them using weather information for explaining away the IPTV quality degradation. The system has been successfully deployed and is in operation at the Slovenian IPTV provider Telekom Slovenije.