Office routine: The automated pink collar: Secretaries and clerks are often enthusiastic about new technologies, until they discover that shortsighted managers use the new tools to isoiate them further

Electronic aids are changing work routines in office, but not all changes may be for the better. Studies show that people's work lives must be considered in relation to the new equipment. Otherwise workers can become more disgruntled, even though their initial expectations for the new equipment may have been high.