Knowledge management, knowledge management system, and organizational performance: An empirical study

It is becoming important to verify the relationship among knowledge management (KM) practices, knowledge management system (KMS) and organizational performance. Yet little is known of how KMS supports knowledge management processes and affects the improvement of organizational performance. In order to close this gap, we conducted an empirical study in which 176 organizations with KM practices were involved. One research model is built up in which a mediated variable - KM Capability (KMC) is introduced. The SEM is applied to analyze the model. We found knowledge creation, knowledge organization and knowledge transfer process can promote knowledge management capability. KMS can improve the KMC and organizational performance indirectly through supporting KM processes.