Sustainable services in Closed Loop Supply Chains (CLSCs)

This paper aims to propose a theoretical framework of Third Party Logistics (3PLs) sustainable value added services in Closed Loop Supply Chains (CLSCs). CLSCs is a term to describe the combination concept of forward and reverse supply chain by which the integration of both channels could yield the company economic performance, social and environmental concerns. To date, there have been very minimal studies conducted in sustainable service offering especially from the 3PLs perspectives. It is expected the findings of the study can be used to ascertain specific value adding task in CLSCs to be offered by 3PLs to customers, which eventually could improve the existing 3PLs package of service offerings to customers and enjoy the customers satisfaction and loyalty. On the other hand, manufacturers can be more focus in producing good quality products to meet the present fast changing customers' demand.