Solving Service Ecosystem Governance

The present way of doing business increasingly requires enterprises (and other organisations) to collaborate with each other, networked business allows enterprises to focus on their key competences and still capture market share with added-value, composed services jointly with trusted business partners. However, the present solutions for setting up new collaborations are based on ad hoc methods, or require integration through shared computing and communication platforms. These solutions leave collaborations with major risks on not detecting failures, functional or non-functional, breaches of trust or contractual state, or without systematic support on reacting to the changes in the business environment. This paper proposes service ecosystem governance principles, which are illustrated through the example analysis of the Pilarcos framework for service ecosystems. Service ecosystem governance supports correctness in dynamic collaborations despite strong autonomy of the partners, adaptability to changing business situations, and the manageable evolution of the service ecosystem that is necessary for sustainable networked business.