Towards a framework for Human Resource Management processes in the mature project orientated organisation: The case for an ICT organisation in South Africa

Projects are executed by people. Human Resource Management (HRM) processes are required to make the most effective use of the people in a project environment in order for organisations to be competitive. Project Orientated Organisations (POO) have specific characteristics which have special requirements in terms of an organisation's HRM processes as opposed to those processes employed by classically managed organisations. In this study, the focus group technique was used to explore and understand the HRM processes employed by the mature POO with a specific focus on their requirements and dependencies. The study was conducted within one of the leading information and communications technology (ICT) companies in South Africa. The organisational strategy is the driver of the HRM processes in the mature POO. POO's spend a significant amount of time and resources to hire new employees. It is therefore important that the right resources are appointed. The research results identified that the HR planning and recruiting processes are the key processes in the mature POO. The research further identified the differences in sources of information required by the Human Resource (HR) planning processes of organisations executing internal projects as opposed to external projects.