Design and Development of Real-Time Communication Content Management System for E-Commerce

E-commerce is very efficient and effective, but it needs programming knowledge to create and manage. Many small organizations do not have human resource for this task and cannot support cost for hiring programmers. Thus, many application providers create content management system applications to enable the e-commerce website to be created and managed through friendly user interface. However, existing content management system applications for e-commerce is lack of real-time communication feature, even it is an important feature for e-commerce. Although e-commerce feature can be manually coded and added, lack of programming knowledge problem occurs. Therefore, this project solve this problem by designing and developing content management system for ecommerce which concentrated on real-time communication feature using instant messaging and short message sending. It covers e-commerce feature and content management system feature. The system is divided into two styles, front office and back office style and seven subsystems. It is developed using HTMP, CSS, and PHP language along with Ajax technique. This system is tested by ten subjects.