FCRS: A fuzzy case-based recommender system for SMEs

Training course recommendation is one of the important steps in training planning for SMEs. In this process, an expert analyzes SME's current and desired status, and recommends training courses that can help to improve its productivity. However this process has 3 drawbacks; first is the access problem. It's because SMEs often don't have the possibility to employ permanent training experts so they have difficulties in reaching experts. Second is the loss of knowledge problem. It's because most SMEs are not concern about issues like accumulating knowledge in organizations. So even if SME employs an expert for a while, as the expert leaves the company his knowledge is gone too. And third is the locality problem, which is because SMEs often have a very little relation with other successful SMEs and their decisions are limited to their own experiences.