On the construction and implementation methods for performance measurement of reverse supply chain

Efficient performance measurement on reverse supply chain (RSC) is the basis of optimizing RSC. In view of the shortage and deficiency on performance measurement of RSC, in this paper, an integral performance measurement index system is designed based on balance score card (BSC) and RSC structure characteristics, including a set of finance, customer, internal business process, learning and developing. Then the triangular fuzzy number AHP is applied creatively to evaluate the comprehensive RSC performance and to realize the value-added effect in RSC. Finally, the superiority of the method is verified through the specific case.