Implementation and application of a well-founded configuration management ontology

Information technology (IT) is becoming essential for organizations. In this context, IT management has evolved to include IT service management and governance, towards business driven IT management paradigms. Thus, the alignment between IT and business has been regarded as one of the leading factors to the effectiveness of such paradigms. Furthermore, contributions from management activities automation are mentioned. Following these evolution, configuration management plays a key role by providing accurate IT information to all related to management. However, due to this closed relationship among all management agents, interoperability between these agents has been characterized as one of the main research challenges in network and service management. This paper extends the contributions of, designing and implementing the conceptual models in implementation models. Thus, the main goal of this paper is to show how concepts modeled by ontologies can be implemented and applied in a computational system, allowing the conception of automated and semantically interoperable management solutions.