User Experiences and Acceptance Scenarios of NFC Applications in Security Service Field Work

The goal of the study was to understand how security service personnel experienced the usability, reliability and work performance effects of the current NFC service in use, what were the key development needs related to the information management and communication in their work, and which of the future NFC scenarios were found to be potentially most attractive. The results of the study show that user experiences of the NFC service were moderately positive, though there were mixed results considering the performance effects of use of NFC services. Potential usefulness of proposed future NFC service functionalities was considered quite high.