Analogy-based learning support environment of abstract knowledge

Proposes a computer support learning environment of novice workers who learn new concepts in their unfamiliar domains, especially abstract knowledge domains, such as computer operating systems. Based on cognitive science, the authors' system provides the virtual space of the zone of proximal development, that is, a machine expert neighbor which advises the novices in their daily works. When the novices encounter troubles and ask the system for countermeasures, the system advises by referring to the analogical concept in their familiar domains in the form of the document, figures, and/or videos. The novices can cruise in the relevant/similar knowledge space through the hypertext-like interface.