Fuzzy logic tools needed for intellectual capital management systems

A recent survey reveals top Fortune 500 and Canadian Post 300 managers expect employee knowledge to be the most valuable intangible asset of their firm in the year 2000. Information systems can support knowledge management activities with knowledge management support systems (KMSSs). Because of the nature of knowledge itself, efforts to capture it in a corporate knowledge base will require the use of fuzzy and other approximate reasoning methodologies to extend the grasp of traditional computerized quantitative tools.