Management of SOA in public administration: A case study

The concept of business integration as the combination of business process management [9,10,14] and enterprise application integration [19,21,22] may seem old hat and already well understood [16]. In practice, however, many project managers struggle with the complexity and interdisciplinarity of business integration, especially in the context of a service oriented architecture. Specialized management frame-works are scarce in this field but are crucial to the success of projects. This paper introduces such a management framework on the basis of a case study.