The XP Customer Team: A Grounded Theory

The initial definition of XP resulted in many people interpreting the on-site customer to be a single person. We have conducted extensive qualitative research studying XP teams, and one of our research questions was ldquowho is the customerrdquo? We found that, rather than a single person, a customer team always exists. In this paper we outline the different roles that were typically on the team, which range from the recognized ldquoAcceptance Testerrdquo role to the less recognized roles of ldquoPolitical Advisorrdquo and ldquoSuper-Secretaryrdquo.