Going Global: A Case Study of Rhetorical Invention, Packaging, Delivery, and Feedback Collection

When the primary aim of global, professional communication expands to include rapport building in addition to information sharing, basic parts of the communication process must be reevaluated. Such an assessment was conducted through a case study of a team that adapted a US training seminar for a Japanese audience. The team's strong emphasis on the communicative aim of relationship building illustrated how traditional conceptions of rhetorical invention, packaging, delivery, and feedback collection might be revised. For practitioners and educators, the findings of this case study prompt a reevaluation of the rhetorical abilities that are required in global professional communication contexts.