A knowledge-based mail system to support managerial activities

Provides a framework to analyze the communication activities of the managers, discusses some of the problems inhibiting the growth of EMS (electronic mail systems) in organization, and presents the functionality of knowledge-based mail systems (KMS) to expand the role of EMS in organizations. The architecture and components of the prototype Executive Communication System (EXECOMS), which is based on the functionality of KMS, are presented to illustrate the support of KMS functions.<
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