Issues in enterprise e-mail management

The existing e-mail management standards are all proposed for specific e-mail technologies. Unless everyone agrees on a common backbone e-mail technology and its management, it will be difficult to tackle enterprise e-mail management. The authors provide management solutions to the following problems in an enterprise e-mail environment: message transfer agents (MTAs) and e-mail gateway monitoring; e-mail tracking; and congestion management. When an e-mail manager evaluates an e-mail protocol, it should examine how the protocol tackles these problems.