Training in CAD: an exploratory study of methods and benefits

An important decision in the implementation of CAD is the type of training program which the users of the system will receive. This study, conducted in the electronics/telecommunications industry, explores some of the advantages and disadvantages associated with the use of formal (classroom-based) and informal training programs for CAD systems. The findings suggest that informal CAD training methods tend to promote the restructuring of work, but tend to result in less managerial familiarity with the CAD technology, which has been shown to be detrimental. Formal training programs, on the other hand, were not seen to result in work restructuring, but did provide management directed CAD training. Satisfaction with the CAD system, quality benefits, and dissatisfaction with vendor technical support were experienced by all firms, regardless of the training method employed. A number of areas for future research are presented.