EUC training: comparison of methods and the role of individual differences

The research reported is based on a study that compared two seminar/classroom software end-user-computing (EUC) training methods in terms of understanding outcomes. Understanding of the target software, IFPS, was measured in terms of architecture, function, and syntax. Results showed that for function understanding, construct-based training was superior. For syntax understanding, those with a high level of previous experience and low levels of 'crystallized' intelligence had the highest levels of understanding. There were also some near significant interactions between training methods and individual differences. Suggested directions for researchers and implications for practitioners are discussed.<
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