An enterprise architecture framework for building service oriented e-governance portal

In recent times, information technology (IT) has a tremendous influence on how different Indian government departments operate. At one level it has given rise to a requirement for timely delivery of information and services to the citizen round the clock. At a higher level, it enables the citizen to conduct transactions through government portals. This changed the purpose of the government portals from primarily a place to advertise the success stories of government to an effective means to provide efficient services to the citizen. As the needs of the citizen shift and IT capabilities evolve, government departments are under increasing pressure to become more innovative - both in terms of government processes and their delivery model. One of the important factors to provide efficient government services is availability of all government services through a single point delivery platform. The government departments should have an integrated platform with a secured access control system. It is thus important to design a coherent enterprise architecture framework for the government departments. The aim of this research paper is to outline an effective enterprise architecture framework and an innovative technological solution that can serve as the common platform for provision of all government services to the citizen of India.