Process-centered knowledge model for continuous process improvement

Since knowledge is created and utilized during the execution of business processes, knowledge itself separated from the business process context does not lead to the ability to take the right action towards target performance. Proposed in this paper is the framework of process-centered knowledge model for context-rich knowledge storage and retrieval during the task execution. Enterprise knowledge object of knowledge model is classified into two types: process knowledge and task support knowledge. In the enterprise ontology which represents major enterprise concepts and relationships among them, all domain concepts are related to “process” concept directly and indirectly. To show the applicability of the proposed framework, process-centered KMS was developed which is classified into 3 parts: 1) Project management sub-system based on process knowledge. 2) Knowledge management sub-system for maintaining task support knowledge. 3) Infrastructure sub-system which supports the above two sub-systems.