The Carryback Processing Assistant: a study in case processing

Case processing involves amending, correcting, or updating an existing account. It is the least automated type of processing in the Internal Revenue Service. The author describes how a constraint network and a process called discrepancy resolution can be used to limit the amount of input data needed to process a case. He presents results achieved by the Carryback Processing Assistant, a system designed to partially automate the processing of the carryback claims received by an IRS Service Center.<
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