Analysis of the service restoration operations of a large rural utility company

A methodological analysis of the service restoration operations of a large rural electric utility company is presented. The analysis proceeds through a database cleanup, a demand analysis, a supply analysis and a performance analysis. Efficient use of statistical techniques reveal substantial differences in performance characteristics that lead to the need to redesign of the service districts and the dispatching operations, to allow for minimization of the service restoration time, equalization of workload and efficient utilization of company resources. The proposed methodology and subsequent recommended actions are generic enough to be applied to other utilities.<
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