A computer-based process handbook for a systems engineering business

This paper outlines a way of using a computer-based handbook for the dissemination of company and project knowledge which alleviates the problems of paper-based procedure manuals. An online facility, a handbook, is created to allow instant access to up-to-date information about a company and the way it operates. The data is organised using a series of models built using the Boardman Soft Systems Methodology and a unique pictorial representation called the 'Systemigram'.<
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