Developing Evaluation Tool for e-Learning

Summary form only given. As the human capital becomes more important for creating firm's value, e-learning is a core method to increase firm's competitiveness in rapidly changing environment. Many firms have converted the current employee education into digital way and increased the investments in e-learning. This study develops the KAI (key activity indicator) oriented "evaluation indicators of e-learning" as a guideline for continuously checking firm's e-learning process. Focusing not KPI (key performance indicator) but KAI (key activity indicator) has many advantages in the sense that KAI is focused on the activities that causes the performance, while KPI is focused on ex-post performance. This study develops the framework of e-learning evaluation through 6 steps: 5 key acitivity dimensions and sub-activities (factors) of e-learning were identified. And conceptual and operational definition of the factors were presented. Measurement items for each factors were created and were verified by using delphi method. Finally, "evaluation tool for e-learning" was suggested (concluding 5 key activity dimensions, 13 sub-activities (factors), and 38 measurement items). "Evaluation tool for e-learning" shows managers present condition of operating e-learning and enables them to monitor every sub-activities of e-learning and immediately provide feedback.