Exploring the Contribution of Information Systems User Interface Design Characteristics to Adoption Process

There is an increasing interest in developing better user interfaces using different technologies. Even user interface is deemed to be the tips of iceberg, capability of user interface add a lot to the information technology (IT) adoption process. This paper aims at developing a better understanding of interface design characteristics and technological architecture that affect smoother user adoption. The authors investigated the interface design characteristics by performing a qualitative analysis that included semi-structured in-depth interviews. A total of nine information systems (IS) users and five IS developers participated in the study. Many interface design characteristics that are evaluated in the literature are also considered. This paper also presents technology adoption taxonomy for classifying the factors that influence user technology adoption. Findings of interviews, the proposed technology adoption taxonomy and implications of these findings are discussed. Also, further research opportunities are described.