Quality function deployment-'a comprehensive tool for planning and development'

The central theme of the quality function deployment (QFD) methodology is identification of the 'voice of the customer' and using this voice as a basis for planning and development. This methodology has been applied successfully to products, services, and software. The QFD methodology and how this methodology furnishes a planning framework are examined. A brief history of QFD introduction and growth both in Japan and in the US is included. In addition, how QFD fits with or relates to systems engineering, design reviews, value analysis, and product process planning and analysis is discussed.<
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