Quality documentation-ISO 9000 as a process model

In preparing for ISO 9000 certification, I developed useful techniques which can be used to improve quality in other documentation tasks. Even if you're not involved in ISO 9000, it can serve as a good general model for documentation management. In this case study, I describe the ISO 9000 standard and the process of certification, and explain some of the tools and techniques I used in the process, such as developing boilerplates, training novice writers in other departments, creating a documentation database, and implementing tracking mechanisms.<
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