Consulting end-users on infrastructure worth

Considers how a methodological approach is evolving in the electric utility industry to determine users' evaluation of the worth of electric service and as a means to conduct realistic cost/benefit analysis at the planning stage. The essence of the argument is that, only if the worth of our infrastructure is known can defensible decisions be taken with respect to the expenditures to maintain or retrofit the infrastructure. Obtaining meaningful users' worth assessments of the infrastructure is a critical component in evolving definable cost/benefit analysis of major technological infrastructures.<
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