A case study: acquiring strategic knowledge for expert system development

The authors focus on methodological issues that establish knowledge engineering as an alternative to structured analysis and design, concentrating on the acquisition of strategic knowledge as an implementation structure determinant. They analyze benefits derived from applying expert systems in cellular telecommunications systems, discuss related artificial intelligence work, define structural characteristics of knowledge-based systems, examine a verbal problem-solving protocol from an expert, describe a prototypical knowledge-based program, and review methods and results. They discuss the role of deep knowledge in maintenance tasks, present the resulting system design, and examine the relevant development methodology.<
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