Using a group decision support system environment for knowledge acquisition: a field study

A field study using a GDSS (group decision support systems) environment to acquire knowledge from multiple experts to build an expert system for an information center was conducted. This field study indicated that a GDSS environment facilitates the acquisition of knowledge from a group of experts by documenting knowledge electronically, by supporting knowledge extraction from individual experts in a parallel fashion, by offering possibilities to resolve conflicts during the knowledge extraction phase, and by providing a group interaction atmosphere to enrich the domain of expertise. In addition, it was found that structured analysis techniques were useful in planning for knowledge acquisition and that a designated primary expert was of great help when dealing with multiple experts.<
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