Development of a data source model for field force automation systems

This work presents the development of a suitable data source model, for field force automation systems, that can be used in network and traffic simulations. Most new mobile field force automation systems use mobile access technologies like GPRS, which in reality is still not quite broadband and is therefore sensitive to model variations. The development of the model is divided into two parts; the first is the development of a model for a single field force automation call. The second is the development of a call frequency model which, when used in combination with the first model, gives an overall model for field force automation behaviour. The influence of different model parameters is also addressed.